Home Delivery Program
Home Delivery Program FAQs
Who can get Home Delivery?
Any resident of West Allis who is confined to their home, temporarily or permanently, due to illness, injury, or disability, and also does not have someone who can come to the Library for them, is eligible for the program.
How do I get started?
Complete an application by submitting an interest form on our website, calling the Information Desk at 414-302-8500, or stopping by the Information Desk in-person. After you’ve expressed interest, we will mail you a welcome packet with an introduction letter, a program application, a library card application, and a letter for your doctor to sign verifying your barriers to accessing the library. Once you’ve completed both applications and have the letter from your doctor, mail back the materials in the stamped envelope included in your welcome packet.
How does the program work?
After the application is approved, a librarian will contact you to confirm your reading/listening interests and schedule your first delivery. The librarian will choose items for you and check the items out to your account. A librarian will bring the items to your home, and pick up items from previous deliveries and return them to the Library.
How often can I get a delivery?
Deliveries take place on the first and third Friday of each month. When signing up, patrons can select which week they’d like delivery, as well as choose if they want delivery every month or every other month.
Is there a cost?
Home Delivery does not have a fee. Overdue fines are not charged on Home Delivery materials. However, you may be charged for lost or severely damaged materials at the discretion of the Head of Adult Services.
What can I have delivered?
Books (with the exception of new fiction and browsing fiction books), large print books, audiobooks, and music CDs can be delivered! Only materials available at the West Allis Public Library are eligible for home delivery, but requests for purchase will be considered for items that the library does not own.
What are my other options if I want books but don’t want to enroll in the program?
As an alternative to this program, you may prefer to have library materials selected and delivered by a friend or family member. With your written permission, library staff can authorize use of your card by a person of your choice.